Lucca's spot

Friday, February 7, 2014

NYC: We don't mind - You Pay!

Astonished!! I am really astonished today! O___O
It means: I probably made only mistakes in my life! 

I have spent last 10 years taking care of all my clients as they were all sons and daughters of mine! Owners on one side, Tenants on the other side… but I have to admit that a special care has been given to Tenants.. without any doubts!

Are you arriving late? No worries! 24/7 checkin for free. 
It means: midnight, 1 or 2 am…. 9 pm without dinner.. no problems…  yes you can. Yes i will reserve the table for you!  yes I will buy some food for you. … Are you getting lost? No worries. I will wait for you! One hour? No problem! Two hour? Did you take the worng exit and you're now in Pistoia? No worries. I am here waiting for you! …

Ohh my!!! will they be hot? Cold? Water with or without gas? Will be thye thirsty? Will be they hungry? Maybe angry? Do they like white or black? Pillows soft or hard? ….

- GoodMorning Wendy! Have you left tenish of trash bags in the kitchen? No worries!! Never mind! I will take care of them!!

- Hello Sue! Oh your children have colored the sofa with their oil- colors? What’s the problem? I will go to Ikea ot buy a new one! Don t worry be happy!!!!! Enjoy your stay!

I have ruined my family and friends summer weeks with their paranoic matters…
- Wifi is slower than at home? Ok let’s talk to Tronchetti Provera
- Air Conditioning does not cool as at home? NO problem, I 'll talk to AD at DeLonghi
- They don’t like our garbage collection system.. They say it is crazy …. Yes yes they're right!! Let’s write to the major.
- My knee cannot walk up so many steps! Ok let’s go to Hospital all together to replace a new knee…

I run run run.. my loved colleagues run  with me.. … all our time we run for them.. and their crazy mind… but at the end we are happy! We have chosen it! We love our job and how we do it! 

But I could not belive what I have read today! … the first time I try to rent an apartemnt in NYC I read: … Uao!! I don t find the words… Just to let you understand:

- After 8pm you need a late (and fast)  check- fee usd 75. If you need a good late check in with our manager plus 75 euros for a total of 150 usd.

- Have you lost the keys?  Guests will be charged $50 for every set of keys lost.

- If you smoke in the apartment? 1000 usd fee – ok you are absolutely right. But in my contract you read: Please don' t smoke in the apartment, Thank you!

- If you leave a card trash in the apartment - 250 usd fee – ok You are right . But I write:  Please don’ t leave trash bags in the kicthen upon departure, Thank you!

- If we have to repair the coffee maker and you haven’t told us anthing 1000 usd fee… even though it’s not your fault. We don t mind - You Pay. In my contracts : Please, don t forget to notify any incurred damages, Thank you!

- We observe quiet hours from 9:00 pm to 9:00 am. We do not allow parties or any noise disturbances inside the building. Violation of this policy may result in a $500 fine and possible eviction. 
Me: Please respect your neighbors. Thank you!

… I was wondering: do they know the meaning of words like Please? Thank you???
have they heard about Kindness? Good manners? Education?

Oh my!!! Have you ever read a rental agreement regarding an apartemnt in Manhattan?
Yes probably you have…. That may be the reason all you want to stay with us! J